PropertyGuru Group Stands By You

Find out how we are supporting our communities across Southeast Asia

Dear PropertyGuru Community,

Over the last 13 years, it has been our pleasure to help millions of people find their homes across multiple markets in Southeast Asia. Over this period, our region has seen its share of challenges but nothing like the spread and impact of the Novel Coronavirus (COVID-19)

Millions of people are working from home, thousands of our community members are infected with the virus, our children are adjusting to home-based learning, and once customary gatherings and personal interactions are no longer considered safe. Like you, we continue to evaluate what this means for the world in the medium term.

Amidst all the uncertainty, one thing is crystal clear to us: our home – and our community – matters the most. That's why we, at PropertyGuru Group, have responded by working closely with our customers, partners and employees across Singapore, Vietnam, Malaysia, Thailand and Indonesia to navigate the evolving health and economic crisis.

Protecting Our Customers

At PropertyGuru, we believe that every person – no matter what their circumstance – should have a place to call home. Right now, travel bans, job losses, social distancing, and unfortunate biases have triggered homelessness in the short-term for many in Southeast Asia. We are canvassing support to help people whose lives have been disrupted by COVID-19.

If you can #LendASpace, please reach out to us here.

If you, or someone you know, #NeedASpace to stay in temporarily, please reach out to us here.

With most of our customers spending most of their time at home, we are seeing increased activity of them planning their futures: browsing for future property purchases, researching neighbourhoods and assessing their financial position to realise their property aspirations. PropertyGuru has responded by developing dedicated content hubs in each market to help current homeowners and home seekers navigate these constantly changing times. Our evidence-based insights are updated frequently, and I urge you to leverage them to make confident property decisions.

Homeseekers can also get in touch with us via AskGuru or seek advice from our seasoned financial experts to help them refinance their existing home loans.

Standing By Our Partners

We respect that many in Southeast Asia rely on our services to sell properties with confidence.

To help our agent, developer and financial institution partners tide through this period, we have rolled out a raft of support measures such as reducing prices, providing validity extensions on products, launching innovative tech to help them bring the property viewing experience right to a home seeker's fingertips, introducing added income streams, as well as providing free access to critical resources.

If any of our partners are unsure of the local support measures, I would urge you to reach out to your local customer care team or account manager for more details.

As an industry expert, we have reached out to several organisations to offer our assistance. We have started working with several organisations in Singapore to help their employees assess how much money they can save through refinancing their homes, via our PropertyGuru Finance product.

We continue to monitor the situation and are prepared to evolve our solutions and guidance as needed.

Supporting Our Gurus

Taking guidance from local government and healthcare authorities and in our effort to promote social distancing, all PropertyGuru Group employees – across all our five markets – have been enabled with resources to work from home. To help them accommodate challenges around home-based schooling, childcare, elder care, and other such needs, we have also implemented flexible work schedules.

Meanwhile, we continue to scout for the best talent and welcome future employees. If you know someone who is ready to make a real difference with PropertyGuru, encourage them to apply for available positions here.

One of our core values is that

"We Respect & Care for Each Other".

That mindset is top of mind for all our Gurus in this challenging period. If you do think of ways in which we could support you better, please email us at gurucares@propertyguru.com.my

As we look to the future, I look forward to closer-knit families and communities. Working together, I'm sure we can make it happen.

Stay home. Stay positive.